how can we help you?
Welcome to iBOLT's support page. Please find answers below to the most commonly asked questions. If you can not find the answer to your question, or if you need to file a warranty claim, please help us by filling out the form below. This way your question will be routed to the Support Team and they will get back to you within 2 business days with a reply.
Thank you for buying iBOLT products. Your iBOLT Support Team!
Charging/Aux Cable for SamsungWhy is the sound coming through to the car-stereo speakers?
In order to activate the "sound to car-speaker" functionality you must first go to "Settings" on your Galaxy device then "Accessory" and activate all three dock settings. By clicking on all three options in this menu the phone will "beep" when inserted and removed from the dock. The sound will be routed to the "external speaker" that is connected to the 3.5 mm jack, and then "DockMode" will be activated. Also make sure that the volume on your phone is turned to "max" as the car-stereo should be used for lowering and raising volume. Please note that most car-stereo have a button or setting called "aux/usb" or similar that must be used.
1) Some customers have had great luck using a low-cost ground loop isolator. These can be found on Amazon.com. This fixes the issue if the source of it is coming from your car or stereo.
2) Using a different charger can reduce feedback. You may try plugging the cable into multiple different charging solutions and seeing which works best.
3) The volume on your phone should be turned up all the way. Volume should be controlled from the stereo.
4) Uncoil the cable. If the cable is coiled up too much, you may experience static.
The xProDock pushes all media sounds through the car-speakers via the auxiliary cable that comes with the product. Unfortunately Samsung's firmware does not allow phone calls to be forwarded to the car-speakers, or any external speaker using the microUSB 3.5 mm aux-out solution. We believe the main reason for this is that Samsung firmware does not include background-and echo cancelling software needed for hands-free calling, similar to what almost every high-end Bluetooth speaker phone or car-kit has. Consequently, even if the sound from phone calls would be able to transmit to the car-speakers, the other party would not be able to hear the driver that well, because microphone settings are not optimized for hands-free usage.
NFCHow do I get the NFC tag to work with my phone?
Step 1: Enable NFC on your Android Smartphone. (NFC Tag will not work on other operating systems such as iPhone and Windows) Samsung Galaxy: > Settings > More Settings > NFC ON; HTC: > Settings > More > NFC ON; Other NFC compatible Android phone settings may be slightly different.
Step 2 (Samsung Galaxy): Set Desk home screen display. > Settings > Accessory > Check 'Desk home screen display'.
Step 3: Download iBOLT DockMode App in the Google Play Store.
Step 4: Download iBOLT Dock'n Drive App in the Google Play Store.
Step 5: Touch NFC tag to back of phone over the NFC sensor (sensor location varies by device, usually on back of phone). Step 6: Car Mode application options will pop up, select iBOLT Dock'n Drive, then 'always'. (Note: This will not work if steps 3 and 4 have not been completed)
ChargingMy charging rate is slow, is something wrong?
There could be multiple reasons why charging is slower when using the xProDock inside of the vehicle, compared to typical home usage. With applications running like Google Maps, music player, Pandora, etc., and with all "radios" turned on such as bluetooth and GPS, an Android phone is often operating at a level where it is consuming a lot of power. We recommend using our iBOLT Dock'n Drive App which has a black background, minimizing the screen power whenever possible. Even with the long 9ft cable 80%+ of the charging power should come to the phone.
If the below suggestions do not help, please use the contact us page and a knowledgeable Team member from the iBOLT support department will contact you for further assistance.
1. Lots of Applications running: We recommend using an application like the "Advanced Task Killer". Use this to close all open Apps that should not be running. Frequently Android users can have 20-30 apps running in the background, many drawing unnecessary power. 2. Low power output of USB port: Some USB ports in vehicles have a net output of only 500mA or 1 Amp. If you are experiencing problems with battery drainage, we recommend trying a 2.1 Amp car-charger plugged into the lighter as an alternative. 3. Low power output car-chargers: A USB car charger can be purchased for below $10 at gas stations, discount store or via the internet. Although they usually appear to work fine, there are many times that the output levels are inconsistent, especially the ones marked "2.1 Amp". iBOLT recommends using a USB car-charger from a well known brand that guarantees the actual output level. The Samsung handsets are power hungry devices!
Warranty, Returns & ReplacementsHow long is iBOLT's warranty?
Please review our warranty page.
Yes. Proof of purchase is required for all warranties. Valid proof of purchase includes receipts, confirmation emails, Amazon order numbers, etc.
Fill out the form on this page and a representative will be in touch with you within 24-48 hours.
If you have bought your product within the last 30 days, you are eligible for a full refund. You don't even have to provide a reason for returning it (though we would appreciate the input).
Fill out the form on this page and a representative will be in touch with you within 24-48 hours. We will provide you with an address to mail your package to. We do not pay for shipping on returns.
Dock'n DriveWhere do I download the Dock'n Drive app?
The following settings need to be set in order for the app to launch on the S3, S4, Note 2, or Note 3. > Settings > Accessory > Desktop home screen display. (NOTE: The app will not auto-launch on the Galaxy S5)
Other QuestionsIs there a users manual for my dock?
For video instructions, go to Our Youtube page.
Follow the instructions in this video to remove one of the springs.
Unfortunately Samsung no longer supports traditional "car-mode" for new handsets like the Note II and Galaxy S4. Going forward there is only one mode for docking. We are calling this "DockMode" in all videos and text. From a user experience there is virtually no difference between the two, previously separate, "car-mode" and "desktop-mode". "DockMode" supports the automatic triggering of a docking app and aux-out through the microUSB. The only limitation is that car-mode placed all icons on the home screen horizontally, something that DockMode does not do.
From user perspective, the only potential drawback is if you are using a "home dock" and connecting to a different app than the ones listed above, which start automatically (we are not aware of any except Samsung's default Calendar/Clock). However, if this is the case, we would recommend using our "Dock'n Drive" application or CarHome Ultra, and set a shortcut to your preferred apps used at home. We have worked with developers like CarHome Ultra and Ulysse Speedometer, so their driving apps are triggering when using our products. Also note that TuneIn and Slacker Radio can be triggered to be the "home screen" application.